Angelica Sudo
Professional History

June 2019 - Present

Admin Assistant

-HMO Heaven-

• Post on social media platforms and engage with the audience.

• Perform basic thumbnail/image editing.

• Create and schedule live videos.

• Email and calendar management

• Post, edit and schedule blogs.

• Monitor progress or enrollments of students in the course.

• Organize contacts, edit and schedule email campaigns.

Jul 2017 - Present

Games Tester

-GBTN-

• Test games before they are released and spot any bugs that are present within the software.

• Suggest improvements to the gameplay and communicate effectively with moderators to track every feedback.

• Write proper feedback to easily re-produce bugs/errors in the game.

• Maintain confidentiality of games tested.

Feb 2017 - May 2017 

Real-Estate Executive Assistant

-Virtudesk INC.-

• Contact potential customers by phone to explain products, services and purchase information about properties for sale

• Responsible for maintaining a record of contacts, accounts, and orders, in addition to the task of passing information about successful communications onto the appropriate sales representatives.

• Follow-up correspondence with customers through phone call or e-mail.

• Prospecting clients through cold-calling and e-mail blasts.

Sept 2015 

Online English Tutor

-Bibo Global-

• Teach kids how to speak english fluently by engaging them in reading and comprehension activities.

• Create daily reports of each class managed and submit to management for review.

• Assess skill of students and choose type of approach/learning methodologies to use.

Apr 2013 - Aug 2015

Process Trainer

Westpac

• Conduct training for new hires and employees.

• Ability to identify the training needs of individuals in class.

• Create materials for training courses prior to class

• Interact with vendor management and attend related training conferences or meeting.

• Send daily reports to stakeholders and clients

Oct 2018 - March 2019

Gaming Forum Moderator

-Identity V-

• Post new threads and promote interaction in the community.

• Help players with their queries 

• Keep track of any issues or bugs to be able to report to the developers.

• Moderate threads to keep a non-toxic communication between members.

• Contribute to the team by coming up with ideas for game events and suggest improvements on the game.

May 2017 - Present

Senior Collections Officer

-National Collections Services-

• Perform skip tracing to locate delinquent debtors

• Outbound/Inbound collection calls to debtors

• Work with an existing client base, collecting overdue accounts

• Contacting clients to advise status of debt recovery and legal proceedings

• Some general administration 

Dec 2016 

Freelancer

-Onlinejobs.ph-

• Provide support with data entry - pdf to spreadsheet convertion or pdf to word data entry jobs.

• Submitted a few projects involving simple data entry

• Perform basic Japanese translation for system use.

Aug 2015 - Feb 2017

Customer Service Consultant

-Telstra-

• Provide end to end customer service to customers mainly catering queries regarding billing, credit management, business and technical support..

• Take full ownership to resolve queries and deliver it right the first time.

• Proactively identify and raise areas for process/policy improvement.

• Work as part of a larger team to create a continuous improvement culture.

• Integrate key learning into operations to help support customer advocacy.

Apr 2013 - Aug 2015

Collections Officer

Westpac

• Contact debtors via telephone, sms, email and letters in attempt to determine reason for overdue, check repossession of collateral and credit contract with customer.

• Overcome objections and suggest payment solutions or arrangements.

• Negotiate settlements and payment arrangements